By engaging The Advice Hub to provide you with our services, we will assume you have read and agreed to our Privacy Statement.
We will deal with your personal information in accordance with the Privacy Act 2020 and this Privacy Statement.
To the extent that there is any conflict between the Terms and Conditions of the The Advice Hub Website and those of The Advice Hub’s products and services, the terms and conditions for the specific products and services will prevail. The Advice Hub reserves the right to vary the information on the The Advice Hub Website, including this Privacy Statement, at any time without notice. By engaging (and continuing to engage) The Advice Hub to provide you with our services, we will assume you have read and agreed to our Privacy Statement, including any changes and/or updates we may make from time to time.
This policy applies to all your personal information collected from you (or about you where you have authorised another party to share your information) by any of the brands owned by The Advice Hub.
In most cases we collect personal information directly from you when you:
When you visit our Website we collect information about your visit using cookies to gather some of this information. We explain this in more detail below.
Sometimes third parties provide your information to us. We expect all such third parties to have your consent before sharing your information with us. We ask these third parties to confirm that they have your permission before they share your data and we check their relevant data protection/privacy statements with that in mind.
Unless you expressly tell us not to, we may collect or share personal information about you with third parties for profiling purposes. This information improves our ability to understand what products and services may be beneficial for you, as well as helping us to operate our business.
In addition, we may collect personal information about you from other third parties including:
By being an Advice Hub client, you authorise The Advice Hub to obtain your personal information from third parties as described in this Privacy Statement and authorise any third party who holds that personal information to disclose your personal information to us.
You can choose not to provide us with this information, but it may limit what we can do for you and the relevancy of future information that we can provide you.
We may collect a range of personal information from you. We’ll collect, store and use information which we believe is relevant to help provide you with the product or service you want and to help us operate our business. This information could include:
To improve some of the online services available through our Website, we use web measurement tools including cookies to record information about your visit.
You can choose to disable cookies and if you disable it you can still use our Website, but you may not get full use of all functionality.
If you’re logged in to a Facebook or Google account while browsing our Website, they may link the information they collect from our Website with the information in those accounts. For example, if you visit our Website while logged in to Facebook, it’ll connect that tracking to your Facebook profile to help it personalise ads.
We cannot see the information the cookies from other companies collect. Those companies process and save this information themselves. Facebook and Google store the information they collect outside New Zealand.
We use Google Analytics to collect information about your visit and use that information to improve our Website. We don’t use Google Analytics to track, collect, or match information in a way that could personally identify you.
Google Analytics collects:
Google Analytics stores the information it collects outside New Zealand.
We do not control what information Google Analytics (or other online platforms) collect/s or where it is stored, although as explained above, our Website makes use of some information shared by Google Analytics and Facebook with us. Check your Google, Facebook and other browser/app settings, including their cookies, to understand and be comfortable with the personal information those third parties may be collecting about you, and how they are using and storing it.
We protect your personal information
We take every reasonable action to protect the personal information that you give us.
We may temporarily hold hard copy information about you at our physical offices. When we do, we scan your information into our cloud-based system.
We store your personal information in a secure cloud service based and we have taken security safeguards that are in line with industry practice, and comparable to those under New Zealand law. This includes taking reasonable steps to encrypt personal information while it is in transit or being stored by The Advice Hub. The Advice Hub regularly updates its technology to provide protection for your personal and financial information.
We do all we reasonably can to make sure other companies we work with are reputable and can meet our privacy and security requirements, as well as requirements of the Privacy Act 2020.
The personal information we hold about you will help us to:
We may use your information in accordance with any other purposes that you have authorised.
We work with other companies to manage some of our services or to assist us with understanding our client base so we can provide you with information on products and services that would be most beneficial for you. These companies may collect and store the personal information you provide
and have their own privacy and data protection statements. The Advice Hub does everything it reasonably can to protect your data from unauthorised use or disclosure by any third party that The Advice Hub engages. This includes ensuring the third party has their own privacy and data protection statement, has had no significant privacy breaches and complies with their own statements and relevant legislation, to the extent we can access that information.
The only other time we’ll share your personal information is when it’s necessary to comply with the law (for example, to help with investigating a criminal offence, or sharing information with Inland Revenue or the Financial Markets Authority).
Other than as set out in the “Using your personal information” section above, The Advice Hub does not rent, share, sell or trade your personal information to others outside the The Advice Hub group of companies or brands.
The Advice Hub may share your personal information within the The Advice Hub group of companies and brands and with our third party service providers.
The Advice Hub may provide aggregate statistics about our customers, sales and traffic patterns and related website information to reputable third parties. These statistics will not include any identifiable information about any individual.
You have the right to ask for a copy of any personal information we hold about you. You also have the right to ask us to correct your information if you think it’s wrong.
To request information about yourself or correct your personal information, contact The Advice Hub via the contact us page, or call us on 0800 806 806 email us at firstname.lastname@example.org
Call information is securely stored for up to 10 years after the date of a call with The Advice Hub. After this time, the call information will be securely destroyed. Other information is held for as long as you are a client with The Advice Hub. Once the relationship no longer exists your personal information will be securely held for a minimum of 7 years before being securely destroyed (both in hard and electronic copy).
A link to another site doesn’t mean we support all the content on that site. We’re not responsible for the content of websites we link to or the privacy practices of those websites and we have no control over the activities of those websites.
We recommend checking the terms and condition and privacy policies of any websites before disclosing any personal information.
Additional information on privacy rights and issues can be found on the Privacy Commissioner’s website.
If you are concerned there may have been a breach of your privacy or this policy, please contact our Privacy Officer on email@example.com or call on 0800 806 806.